Return and Refund Policy – Mthembu Capetown

Right to Return

We offer a 30-day return policy from the date of product delivery.

To be eligible for a return, the item must:

• Be in the same condition as received
• Be unused and unworn
• Have all original tags intact
• Be returned in its original packaging

A valid proof of purchase is required.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return Process

To initiate a return request, please contact our customer service team at info@Mthembu-Capetown.com.

Return requests are assessed on a case-by-case basis. Items returned without prior approval may not be accepted.

If approved, instructions including the return address and relevant procedures will be provided via email.

Return Shipping Costs

Unless otherwise stated in writing, return shipping costs are the responsibility of the customer.

Defective, Damaged or Incorrect Items

Customers are asked to inspect items upon delivery.

• If the item is defective
• If the item is damaged
• If the item differs from what was ordered

The customer must contact us as soon as possible and provide supporting documentation such as photographs if necessary.

Following appropriate review, a product replacement is generally arranged at no additional cost. Other solutions may be considered at the discretion of our store.

Shipped and In-Transit Orders

Once an order has been handed to the courier and is on its way, it is considered in transit.

Cancellation or refund requests for orders already shipped cannot be guaranteed and will be assessed taking into account the shipping status.

Discounted Items

Return and refund conditions apply equally to promotional or discounted items.

Refunds

Once the returned item has been received and inspected, the customer will be notified of the outcome of their request.

If approved:

• The refund will be processed within 10 business days
• The original payment method will be used

Processing time may vary depending on the bank or card payment system.

If a refund has not been received within 15 business days of approval, please contact us.

Limitations and Discretion

Our store:

• Reserves the right to refuse requests that do not comply with this policy
• May request additional information for return assessment
• May offer alternative solutions where appropriate

Acceptance of Policy

By placing an order on our website Mthembu-Capetown.com, the customer declares that they have read, understood and accepted this Return and Refund Policy.